Customer Success - Customer Adoption Expert

About the Role We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
We are seeking a Customer Adoption Expert to join our Customer success adoption and migration team at Swift. You will play a key role in enabling the mass adoption of Swift solutions by crafting and implementing effective onboarding approaches. Responsibilities:

• Analyze customer journeys, feedback, and data to identify obstacles to adoption and usage.
• Collaborate with diverse product teams, BD teams and other CX groups to recommend improvements and scalability solutions.
• Craft and formalize customer onboarding processes, roles, and responsibilities.
• Develop playbooks and training materials for successful onboarding.
• Support Customer Success Managers in engagement activities.
• Act as a single point of contact for product adoption and usage matters.

Qualifications & Skills: Must have:

• Deep business and technical knowledge of Swift products with shown work experience supporting customers throughout their adoption journey.
• Strong problem-solving and analytical skills.
• Excellent process management and optimization abilities.
• Ability to collaborate with cross-functional teams, facilitate discussions, and influence others.
• Strong social skills and ability to balance multiple priorities.
• Excellent communication, presentation, and project management skills.
• A willingness to challenge the status quo and prioritize customer experience.

Nice plus:

• Familiarity with Swift gpi, Universal confirmation, Case management solutions and onboarding processes.
• Multi-lingual

Join our team and be part of an extraordinary organization that is dedicated to supporting the global economy. We value diversity and believe in creating an inclusive environment where everyones voice is heard and respected. At Swift, we encourage individuals who are excited about the role to apply, even if they do not meet every qualification. Your outstanding perspective and ideas are what make our team exceptional.
What we offer We put you in control of career We give you a competitive package We help you perform at your best We help you make a difference We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status.