Guest Service Agent FT

Guest Service Agent FT

Kickstart your Hilton career as a Guest Service Agent at Hilton Rotterdam!

• Do you want to learn everything from the Front Office in an international 5-star hotel?
• Are you a real Team player?
• Can you connect with people from all over the world?

If you answered yes to all the above questions, then this position is really for you! At Hilton Rotterdam, every day is an opportunity to learn, grow and become an expert in the art of hospitality.

What your day as a Guest Service Agent can look like?

Every day as a Guest Service Agent at Hilton Rotterdam is a new adventure. You start the day with a smile and a fresh mind, ready to welcome our guests. After a briefing with your team on the days events, you will take your position at the reception. Here you will be the first point of contact for our guests, checking them in, answering their questions and ensuring their stay is unforgettable.

During the day you switch between different tasks: from managing reservations to supporting guests with special requests. You learn to deal with a variety of situations, so no two days are the same! You are a spider in the web: you work together with colleagues from F&B, Housekeeping and Technical Services to guarantee a seamless experience for all guests.

In between activities you will take the time to deepen your knowledge of Rotterdam so that you can advise guests on the best local restaurants and things to do. At the end of the day you reflect on the lessons learned and the connections made, ready to start the next day with new energy!

You will be guided by a buddy with a training plan. They will teach you everything about:

• Working with different hotel systems
• Providing high quality service
• Good interaction with individual guests and large (business) groups

Who are you?

Your friends describe you as a social butterfly. You are a team player and you excel in multitasking. In addition, you thrive in a dynamic international working environment. Furthermore, you are:

• Someone with some experience in Hospitality. Front Office experience is great, but not required
• Available fulltime.
• Flexible and able to work shifts that start at 7:00 AM or end at 11:00 PM, also on weekends. It is therefore important that you are not dependent on public transport, so that you can get here on time.
• Someone who feels comfortable to speak the English language. Dutch, German, French and any other language is always a bonus!
• Curious and eager to learn. With our training you will master the tasks before you know!

What do we offer?

Discover the world the Hilton way and enjoy fantastic benefits with Hilton GO! This is your chance to travel, discover new places and experience delicious flavors, all while saving big. And the best part? These benefits are not only for you, but also for the people you care about:

• For you: Special Team Member rates in each of our 7,500 Hilton Hotels worldwide.
• For your friends and family: Friends & Family rates so they can also enjoy Hilton hospitality.

But thats not all! At Hilton Netherlands you also get:

• 50% discount on food and drinks.
• Access to personal growth through our Learning & Development department and Hilton University.
• An unforgettable Guest Experience: a free overnight stay in our hotel, including dinner and breakfast, for you and your plus one!
• 24/7 access to our state-of-the-art fitness facilities.

Pack your bags and prepare for an adventure with Hilton, where luxury and comfort go hand in hand with great discounts!

Are you ready to kickstart your Hilton career?

Apply here and we will be happy to get in touch with you!