Guest Relations Employee | Fulltime | NH City Centre Amsterdam

Our hotel is centrally located in Amsterdam and is the perfect place for a visit to Amsterdam. The historical building of our hotel used to be the head office of the clothing company Gerzon. Some of the original details are still visible within the hotel. Due to the location, our hotel is a very dynamic place, there is always something to do, and no day is the same.

We have a diverse and multi-cultural team and most of our team members have been working for a long time in our hotel already, mainly due to the positive and friendly vibe in our team. We welcome everyone with open arms and offer plenty of possibilities to grow in our hotel and company.

"NH City Centre gave me loads of opportunities" – Joseph, Public Area Attendant

What will we offer you?

• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 4.

What’s in it for us?

• Your goal is to give every guest an “Extraordinary” experience;
• You are always one step ahead, and you love to exceed the guests expectations. No is not an option for you;
• You get energized by interacting with colleagues and guests from different cultures, you have an open attitude, you are spontaneous and you have an eye for detail;
• You have a perfect command of the Dutch and English language and you have at least 1 year of experience in a similar role in a hotel;
• You are used to working on a project basis, and you are able to surprise guests in any possible way.

What are you going to do?
You ensure that the first contact with guests is made before their stay, you maintain this contact during the stay and even take care of the last contact after the stay. You recognize bottlenecks in the field of service (hotel-wide), you analyze these and you actively contribute to improving the service level. You do all this with your natural enthusiasm and charisma.

In addition, you are the point of contact in the event of complaints and you are responsible for all correspondence on online review websites. Moreover, you ensure that the NH Hotel Groups Quality Standards are complied with throughout the hotel.

Are you looking for a new challenge? !

Minor Hotels Europe & Americas is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.