Terminal Solution Lead

Responsible for ensuring customer outcomes are met in collaboration with the hub terminals . Key player in integrator strategy, with a holistic understanding of roles & responsibilities of all actors involved in the port complex in delivering business outcomes.

We Offer

A dynamic and supportive environment that fosters growth and development. At Maersk, you will have the chance to collaborate with a diverse team of professionals, and make a significant impact in the industry.

Key responsibilities

• Connect our customers as per contractual delivery promise in conjunction with Ocean / Feeder fulfilment teams / Area CX & Delivery / GSP and Terminals.
• Coordinate execution planning (2-4 weeks) with all teams to ensure customer outcomes & asset capabilities are secured.
• Lead and execute individual vessel game plans (0-72 hours) in coordination with Area CX / Fulfilment.
• Review and track real time progress against gameplan and drive all stakeholders to common outcome.
• Ensure asset turnaround and connections as per specs. Investigate root causes for deviations to plan and adopt measures to avoid recurrence.
• Lead & coordinate with respective fulfilment teams in maintaining transit dwell (Flex-Hub & longstanding). Steer cargo advancement opportunities and recovery actions in line with thresholds.
• In event of crisis (port disruption / strike and or vessel / cargo incident alongside), participates in relevant CMT and supports crisis management team locally with various stakeholders (agents / authorities / etc.)
• Resolves customer pain points / experience (delivery touchpoint) in collaboration with Area / Ocean Fulfilment and Terminal.

What we are looking for

• Experience in the industry
• Leading with customer empathy
• Strong communication & analytical skills.
• Comfortable with digital and data
• Excellent communication and stakeholder management skills.
• High sense of urgency and time management

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As part of our pre-employment screening, we ask you to provide a VOG

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .