Associate Technical Service Specialist

Careers that Change Lives

At Medtronic, we strive without reserve for the greatest possible reliability and quality in our products and processes. To help ensure our patients safety and health, we closely monitor and report on our products’ performance. The Technical Services department in Heerlen is responsible for addressing clinical/technical product inquiries for Europe, Middle East, and Africa (EMEA).

The Technical Service Specialist is the central contact point with the customers and the local commercial and field service teams in EMEA for all product technical and application related questions. The Technical Service Specialist is responsible for providing remote technical support (phone, e-mail) for the Cardiac Rhythm Management (CRM) Patient Care Systems business. This includes device functionality evaluation, device application advice, troubleshooting and initiate required escalations when needed.

A Day in the Life

For this position, we expect you to be a medical technical professional with a passion for helping our CRM patients, who have an implanted pacemaker, defibrillator, or alike product. You will be responsible for:

• Providing world class technical support to our customers, serving as a technical liaison between our stakeholders and the strategic business unit in the USA and performing technical activities requiring considerable judgement and ownership of projects.
• Ensuring all documentation/system entries are fully complete and providing guidance, coaching, and training to other employees within the job area as well as providing training to internal and external customers.
• Connecting with the stakeholders and customers.
• Supporting the internet based Carelink system, which connects the patients to the health care professionals, and all systems to program and connect pacemakers to Carelink.
• Answering patient monitors, apps, programmers, and tablet-based programmer related questions.

Must Haves

• Bachelor’s or master’s degree in (biomedical/electrical/mechanical) engineering, or health related degree with demonstrated technical skills.
• Has in-depth knowledge of all relevant products and experience in working in a medical technical environment.
• On-call availability between 7AM-7PM (availability rotates between colleagues).
• Fluency in English is a must. Fluency in another European language is a distinct advantage.
• Strong analytical and problem-solving skills that are balanced with speed and effectiveness.
• Minimum of 2 years of relevant experience.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments and attention to detail.

Nice to Haves

• Experience with pacemakers and implant procedures.
• Understanding of Operating Room environment and workflows.
• Experience with analyzing technical issues and processes for continuous improvement.
• Effective presentation and negotiation skills.
• Proficiency in Microsoft Office.
• Experience with Siebel / Service Now.

We Offer

We offer a competitive salary and benefits package to all our employees:

• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance
• Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab
• Employee Assistance Program and Recognize! (Our global recognition program)

Our Commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

About Medtronic

Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.

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