Customer Care Manager

Olympus Nederland B.V. (OBV) | Corporate | Full-time position Type of employment: Permanent employment Function: Corporate Support Location: Hoofddorp, Netherlands Reference Number: 80210945-03042025 Website: https://www.olympus.nl Are you a confident and strategic leader with a passion for optimizing customer service operations? Do you excel in driving change, fostering collaboration, and ensuring service excellence, and are you ready to try applying your strengths in an international matrix organization? If so, this is an opportunity to make a significant impact. Who are we looking for We are seeking an empowering and results-driven Customer Care Manager to lead our Dutch Customer Care team in Hoofddorp in a hybrid role, balancing office and remote work to maintain strong team engagement and operational efficiency. In this role, you will provide clear direction, make well-informed decisions, and drive continuous improvement in our customer care processes. Your ability to navigate change, establish structure, and foster a high-performing team will be critical to ensuring exceptional support for our customers and sales organization.

Your responsibilities

• Manage 5 employees in the Dutch team to ensure stable, high-quality Customer Care and Sales Administration operations
  • Cultivate a customer-focused, service-minded attitude within the team
  • Track Customer Care KPIs (e.g., tender monitoring, customer satisfaction, complaint handling, order backlogs) and proactively address any areas for improvement
  • Foster effective collaboration with Olympuss Shared Service Center, defining roles, responsibilities, and KPIs to streamline processes
  • Represent the team in North Customer Care meetings and Local Sales Management meetings in the Netherlands to promote alignment and best practices
  • Partner closely with local Sales Managers and North Customer Care Managers on process improvements
  • Oversee daily planning, prioritization, and workload balancing within the team

Your qualification

• Minimum of 3 years of experience in a Team Lead/Manager role - Relevant experience in the medical device industry, public procurement, tendering, or an affiliated industry (life sciences, -other healthcare industries) is an advantage, but not a prerequisite
  • Full proficiency in Dutch and English; strong written and verbal communication skills
  • Customer-oriented, structured, and results-driven, with an empathetic, pacesetting leadership style
  • A strong commitment to diversity and inclusion, with the ability to contribute to a culture of Olympus

Your benefits

• Competitive base salary + annual bonus
  • Company-provided pension + health insurance
  • Flexible working environment
  • 28 holiday days per year
  • IT equipment for both office & home setup
  • Comprehensive onboarding tailored to your specific role
  • Structured performance reviews and development opportunities
  • Fitness membership discount
  • Diverse company events
  Were actively reviewing applications and encourage you to apply with an English CV if this opportunity fits your career goals. Our international talent team will assess your submission and reach out as needed.

Further information:

About Olympus At Olympus, we are committed to Our Purpose of making peoples lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. For more information, visit www.olympus-europa.com and follow our LinkedIn account: linkedin.com/company/OlympusMedEMEA.

Information :

• Company : Olympus Nederland B.V. (OBV)
• Position : Customer Care Manager
• Location : Nederland
• Country : NL