Customer Service Coordinator

CUSTOMER SERVICE COORDINATOR

Organizational Summary: Lindsay Corporation is a global company headquartered in Omaha, Nebraska, focused on providing irrigation and infrastructure solutions to meet the needs of a growing population. As one of the worlds leading providers of irrigation and water management, its Zimmatic systems are operating in more than 90 countries. Lindsay Corporations infrastructure division offers a wide range of products that aid in roadway maintenance and transportation safety. Since 1955, Lindsay Corporation has been at the forefront of research and development of products and services designed to meet the needs of a constantly evolving world.

ROLE PURPOSE & RESPONSIBILTIES

Functions: The Customer Service Coordinator is responsible to support the International Customer Service team taking an active role in driving sales and services and ensuring complete customer satisfaction.

Responsibilities are, but not limited to:

  • Delivering quotations as required to customers and dealers in a very accurate manner and within stablished deadlines follow up thereof with Application Engineering.
  • Process Orders timely and follow up thereof with Finance-Logistics-Supply Chain departments.
  • Ensures exceptional customer satisfaction with accuracy and professionalism while processing quotes and customer orders.
  • Keeps track and trace on quotations and orders that sticks in a timely manner.
  • Process and follow up warranty claims with QC department.
  • Assists in the resolution of customer complaints, returns and exchanges. Responds to and directs where necessary, customer inquiries.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Maintenance and effective management of product quoting tools / ICS manual.
  • Establish and maintain a professional and ethical trust relationship with clients/customers/agents/dealers through service excellence and support.
  • Provide service and support data to Territory Managers Sales Manager, tracking information, prepare reports and communication.
  • Provides appropriate technical support based on product knowledge to dealers in consultation with Application Engineering.

Minimum Requirements:

  • Knowledge of basic mathematics concepts and its applications, basic knowledge in finance and accounting,
  • Understanding of basic engineering terms,
  • Basic knowledge of supply chain-logistics,
  • Can engage and work as part of a multicultural team and interact with multicultural customers,
  • Able to monitor and assess performance as well as take corrective measures where required,
  • Capacity to work independently and seek out assistance as required,
  • Can deliver reliable and consistent outputs,
  • Has the ability to plan, organize and prioritize efficiently to effectively serve all customers,
  • Has the ability to resolve customer concerns in a diplomatic, professional manner,
  • Multitasking,
  • Ability to align with Lindsays values and behaviours,
  • Excellent Communication skills,
  • Solid computer skills, including MS Office, particularly Excel. Any ERP type of system is a plus.
  • Good analytical skills,
  • Problem solving skills,
  • Excellent interpersonal skills as well as verbal and written communications skills,
  • Time Management skills,
  • Ready to learn from other experiences and to provide suggestions to improve processes.
  • Pro-active, ability to work in a fast-paced international team environment.
  • Order management.
  • Fluent in English, Arabic and French.
  • Customer service requirements within the companys industry would be advantageous.
  • Industry knowledge, including competitors.
  • Technical background in the Irrigation business would be a plus.
  • NAV/ BC + Sales Force.
  • Bachelor degree in Business Studies / Finance.
  • 2-3 years relevant work experience.

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Information :

  • Company : Lindsay
  • Position : Customer Service Coordinator
  • Location : Rotterdam
  • Country : NL

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Post Date : 2025-03-11 | Expired Date : 2025-04-10