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Who You Are: Do you love talking to people and have a passion for travel and being active outdoors? Do you have a deep-rooted desire to help others and prepare them for a positive active travel experience of their own? Do you have great attention to detail and you’re comfortable working in a fast-paced environment? If you answered yes to these three questions, we may have an opportunity for you! Who You Are: You are excited to lead a team of high performing managers and take on additional responsibilities during a time of change and growth at Backroads. You are a self-starter who takes initiative and can contribute to and manage multiple projects simultaneously. You have a strong grasp of business processes and analytical skills. You focus on quality, and you have a dedication to customer needs, both internal and external. You are both flexible and agile while maintaining excellent time management skills. You are known for being a team player with excellent verbal, written, and interpersonal communication skills. You are a leader with strong problem solving and critical thinking skills, an ability to work well independently and within a team, set goals, be versatile, and demonstrate initiative when needed. What You’ll Do:
We are looking for someone to fill an exciting new role that will help Backroads continue to grow profitability and increase quality at the same time, working closely with our incredible team of Europe Regional Managers. The European TD Assistant Director will have exceptional communication skills, a high EQ, great business instincts and proven negotiation skills, and the ability to tackle complex problems and convert them into achievable action items. This position reports to Cat Malone, Trip Development Sr. Director, and collaborates closely with Justin Brown, TD Assistant Director, North America & LAAPA
Responsibilities include:

• Manage European RMs, including annual performance reviews and ongoing mentorship and support
• Partner with RMs to improve quality on all European trips, and especially those in high volume areas
• Work with European RMs to identify opportunities for cost savings and increasing value for our guests
• Oversee creation of new business processes for Trip Content, ensuring clear information for our Go Live process, for Sales, Marketing and our Guests
• Partner with IT on systems enhancements to support RM team
• Support European RMs in escalated supplier negotiations, take part in escalated negotiations, and work with Hotel Group Manager to create definition around negotiation process and playbook
• Own RM hiring, onboarding, training materials & curriculum
• Oversee European Supplier Operations Team members until the Supplier Ops Management is in place, at high level, providing in-time-zone management (they’ll report to managers in Berkeley), mentorship, guidance, and leadership

What You’ll Need:

• BA or BS degree, or equivalent experience
• Backroads experience at the manager level, Regional Manager experience strongly preferred
• Experience with budgeting and aptitude for analysis (excel skills proficient or higher)
• Minimum 2 years’ experience leading a team of high-level employees including ongoing mentorship and conducting performance reviews
• Strong analytical skills and organization, and a structured approach to solving business problems
• Experience with Trip Development technology tools (Softrip and JIRA preferred), and comfortable with learning new and complex systems
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders across departments.

About Backroads: At Backroads we’re passionate about connecting our guests with so many of the most beautiful places in the world. We use our four-plus decades of expertise to create exceptional biking, hiking, and multi-adventure trips in over 50 countries for people wanting a deeper and richer travel experience. We travel on land as well as by small luxury ships on active river and ocean cruises. Our trips are for all ages – including dedicated itineraries just for families. We are known for our unwavering attention to quality. We have a dynamic work environment and a strong company culture. Why Backroads: At Backroads, we value every single member of our staff, and we’re proud to offer a dynamic work environment that enables growth. Your colleagues will be some of the most dedicated, competent, active, and fun people you will ever meet. A job at Backroads is unlike any other job you will ever have – you will be challenged, you will be inspired, and you will be gratified. No matter what you do here, you will be part of something that makes us all proud – delivering authentic, enriching, and often profoundly life-changing experiences. On top of all that, we have some pretty great benefits and perks! For example our US office employees receive:

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match, flex plan, and parental leave
• Generous paid time off, 8 paid holidays, and additional time off to go on Backroads trips!
• Complimentary trips and trip discounts for employees, and trip discounts for employees’ friends and family!
• Outdoor industry discounts and deals
• Alternative commuter incentives for biking, walking, carpooling, or using public transportation to get to work
• Wellness programs and regular lunchtime bike rides and yoga

Backroads is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.