Customer Service Manager Benelux - Dutch & English at Undutchables

Functie	Customer Service Manager Benelux - Dutch & English
Geplaatst	21 Jun 2026
Verlopen	21 Jul 2026
Bedrijf	Undutchables
Locatie	Amsterdam \| NL
Dienstverband	Full Time

Functieomschrijving:

Laatste vacature-informatie van Undutchables voor de functie van Customer Service Manager Benelux - Dutch & English. If the Customer Service Manager Benelux - Dutch & English vacature in Amsterdam overeenkomt met jouw kwalificaties, stuur dan je meest recente sollicitatie of CV rechtstreeks via het bijgewerkte Jobkos vacatureportaal.

Houd er rekening mee dat solliciteren niet altijd eenvoudig is, aangezien kandidaten aan bepaalde eisen van het bedrijf moeten voldoen. We hopen dat de kans bij Undutchables voor de functie van Customer Service Manager Benelux - Dutch & English hieronder matcht met jouw profiel.

For our client, we are looking for a hands-on and customer-focused Customer Service Manager to lead and optimize the customer journey across the Benelux region. In this role, you will oversee customer support operations, technical service delivery, onboarding, and team development while ensuring an outstanding customer experience.You will play a key role in managing daily operations, improving service processes, and supporting long-term customer satisfaction and retention.
What will you do?

Team Leadership

Lead, coach, and develop the Customer Service and Technical Support team
Define clear goals, KPIs, and performance expectations
Foster a collaborative, customer-oriented, and performance-driven culture
Support continuous learning and professional development within the team

Customer Experience

Ensure high-quality customer support through phone, email, and on-site interactions
Act as the main escalation point for complex customer cases
Drive initiatives to improve customer satisfaction, loyalty, and retention
Maintain a strong focus on service excellence throughout the customer journey

Operations & Service Delivery

Coordinate installations, onboarding activities, and customer training sessions
Ensure consistent and efficient service delivery standards
Identify and implement process improvements to increase scalability and operational efficiency
Monitor service quality and optimize internal workflows

Technical Support & Product Knowledge

Support the delivery of effective Eerste-line technical assistance
Maintain a high level of product and technical knowledge within the team
Collaborate with internal technical stakeholders when required
Ensure customers receive clear guidance and professional support

Cross-Functional Collaboration

Work closely with commercial teams to support customer opportunities and account growth
Assist with customer engagement initiatives, events, and industry exhibitions
Contribute to strengthening long-term customer relationships

Requirements

Bachelor’s degree or equivalent professional experience
Minimum of 5 years’ experience in a similar customer service or operations management role
Fluent in Dutch and English (written and spoken); French is considered a plus
Experience within a technical, manufacturing, healthcare, or device-related environment is an advantage
Affinity with technical products and customer support environments
Hands-on, structured, and solution-oriented approach
Comfortable communicating with customers and stakeholders at different levels
Valid driver’s license and willingness to travel within the Benelux region
Office-based role in Amsterdam
This is a full time job - 40 hours per week. Part time is not possible
You must have a valid working permit for the Nederland - our client does not offer sponsorship

Benefits

Start Date: As soon as possible
This is a long term Functie - full time 40 hours per week
Our client offers an initial one-year employment contract, with the possibility of extension based on performance
Competitive salary package - the salary is between EUR 60K and EUR 70K - including holiday money 8%
International and professional working environment
Opportunities for career development within an international and innovative work environment
Pension scheme & Commuting allowance
Birthday gift & subsidy for a sports membership
Language learning support (Korean, Dutch, German, French, Italian, or Spanish)
A collaborative and supportive team culture that fosters a positive workplace atmosphere

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and Algemene Voorwaarden. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a Bedrijf unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Job Info:

Bedrijf: Undutchables
Functie: Customer Service Manager Benelux - Dutch & English
Werkplek: Amsterdam
Land: NL

Hoe te solliciteren:

Na het lezen en begrijpen van de criteria en minimale kwalificatie-eisen uitgelegd in de vacature-informatie Customer Service Manager Benelux - Dutch & English at the office Amsterdam hierboven, voltooi onmiddellijk de sollicitatieformulieren zoals een sollicitatiebrief, CV, kopie van diploma, cijferlijst en andere bijlagen. Verstuur via de link 'Volgende Pagina' hieronder.

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