IT Field Support Techncian

Tesla participates in the E-Verify Program

The IT Field Support Technician - IT Operations role is at the forefront of reinforce our remote environment across EMEA. We are the face of Tesla IT and act as primary contact for our remote employee base. This role will closely work with our user base and various IT staff to coordinate multiple projects, ensure day to day incidents are quickly addressed, and handle outages related to network infrastructure. The position will require onsite and remote troubleshooting with the ability to work independently with minimal supervision. The ideal candidate should have a strong passion for technology and have experience in a fast-paced corporate environment. The candidate is expected to be based in Amsterdam, Netherlands, with some travel to Teslas remote sites across EMEA.

• Deploy and reinforce various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, and telephony devices. Acknowledge to requests and incidents from our remote employees daily.
• Proactively ensure the highest levels of systems and infrastructure availability in our remote environments. And maintain security, backup, redundancy strategies, and documentations.
• Diagnose employee or site network infrastructure issues and address in advance of service disruptions. Document system standards with written procedures and processes.
• Work closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environment.
• Comprehension project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla.
• Participate in the team on-call rotation and follow the escalation processes to provide 24/7 support for critical network infrastructure alerts.
• Some planned travel to and from remote sites across regions, with occasional short-notice travel required.

• Bachelor’s degree in computer science, Networking, Information Systems, or equivalent training/experience.
• Minimum of five years experience with desktop (Windows & macOS), infrastructure, network, and software support.
• Experience supporting senior-level executives and management. And experience with Active Directory, JAMF, SCCM, and Windows server environments.
• Support experience with IPSec, SD-WAN, fiber, coaxial, and Cellular modem networks with the ability to log level 1 technical support tickets with service providers. Support experience with Juniper, Cisco, Cradle point, Aruba, and Silver Peak products.
• Excellent comprehension of networking components and technologies, including routers, firewalls, switches, access points, TCP/IP, DNS, DHCP, ARP, OSI model, etc. And experience in supporting Apple and Android mobile devices along with Intune MDM, troubleshooting PC hardware, printers, iPads, digital signage.
• Must have good communication skills and be available for mandatory on-call rotation and occasional weekend support.
• Strong attention to detail with excellent follow-up. PowerShell or Python experience is a plus. And ability to organize and prioritize workflow to meet established timeframes. Certifications such as MCSA/MCSE, CCST/CCNA or JNCIA is a plus.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.