Front Office Supervisor | Fulltime | NH Amsterdam Leidseplein

NH Amsterdam Leidseplein is situated in the south side of the city centre, right in front of Leidseplein which hosts tram stops from multiple directions. The Museum District and famous shopping streets like Leidsestraat and PC Hooftstraat are just a stones throw away from the hotel. The city theatre, Vondelpark and some of the nicest cafes and restaurants in Amsterdam can also be found just around the corner. After a busy shift with occupied meeting rooms, group lunches and lots of check-ins, it is time for us to unwind and enjoy a well-deserved drink together at the lively Leidseplein. Our young reception team and the familiar faces of the Food and Beverage team, makes our hotel the greatest place to work.

"There is always a cozy atmosphere, even when its busy." – Daniel, Kitchen Assistant

What will we offer you?

• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 6.

What’s in it for us?

• Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
• You are a ‘Natural Host’ and have some years’ experience as a receptionist. Experience as Desk Manager/Shift Leader/Supervisor is an advantage;
• You are good at setting priorities, you have a good command of the Dutch and English language, you are accurate, and knowledge of computer systems is a plus;
• You enjoy variety in your work and working hours and working in a team gives you energy.

A day in the life of a Front Office Supervisor
06:45 You arrive, in uniform, with a cup of coffee or tea in the back office. Your colleague from the night shift takes care of the handover.
07:00 You start your checklist, and, in the meantime, you keep an eye on your colleagues at the desk and support where necessary.
08:00 You have checked todays arrivals and communicated the details to the other departments.
10:00 In the absence of your manager, you attend the morning meeting. After the meeting you go back to the front office and in between the phone calls, you also process the incoming emails and work your way through the morning rush.
12:00 Enjoy your lunch with colleagues from other departments.
13:00 You check whether there are still guests pending to check out and continue with your checklist until all is done.
14:00 You make sure the handover is updated for the evening shift.
14:45 The evening shift has arrived, and you make sure they know everything they need to know to begin their shift.
15:00 Time to go home!

Are you the one we are looking for? !

NH Hotel Group, by Minor Hotels is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.