Sales Support Team Lead - Southern Europe

Description & Requirements

Have you heard of JBL or Harman/Kardon, some of the world’s leading audio brands? The market we are leading in, is fast paced, fun and dynamic. Our headphones, portable speakers and home entertainment systems will become your area of expertise.

At HARMAN, you have more than a career. Our agile culture gives you the chance to rapidly develop your skills, learn quickly and find ways to create excellent results. We invite you to constantly challenge yourself, cultivate new ideas, work on something new and enhance your abilities. There are many great opportunities across all our HARMAN divisions and locations. Like this one.

Sales Support Team Lead – Southern Europe

About the Role:

The Sales Support Team Lead is responsible for the performance, coaching, workload analysis & distribution and day-to-day task assignments of the sales support team.

In second place, the Sales Support Team Lead is also responsible to work on the operational aspects of some key accounts. They execute administrative processing of orders from order entry to invoicing, receipt, investigation and subsequent resolution of customer. As part of your responsibilities, you will also be responsible for the compilation and analysis of customer accounts, shipments, back orders etc. plus constant monitoring and communication to our customers.

Lastly, the Sales Support Team Lead is responsible for leading several projects to improve both customer satisfaction and the overall efficiency within the team. 2024 holds exciting opportunities for a Team Lead who is change orientated and passionate about improvement.

Your Team:

This position has multiple direct reports consisting of the sales support coordinators for a specific region.

What You Will Do:

The Sales Support Team Lead is responsible for the End-to-End order to cash process of the Region of responsibility and corresponding sales support team.

• Constant monitoring of and communication to customers regarding their orders status, shipment planning, documentation and scheduling.
• Timely and correct shipment and administration of customer requests.
• First escalation point for ensuring correct and timely order entry and invoicing for own customers and region of responsibility.
• Improve efficiency & alignment of the team with internal KPIs and ways of working.
• Secure a high level of customer satisfaction in the area of influence.
• Coaching and development of the team members, ensuring continuous team development, engagement and timely resolution of market issues.
• Responsible for identifying and escalating breaches of our codes of conduct (SOX).

What You Need:

• A Bachelor or master’s degree in business administration, Economics or Commerce.
• At least 2+ years of experience in managing a team in a commercial environment.
• Fluent in (business) English and French.
• Strong communication skills, both verbally and in writing.
• Customer Service minded mentality.
• Ability to work effectively within a matrix environment.
• Experience with MS office suite especially excel.

What is Nice to Have:

• Experience with SAP ERP and Sales Force and/or a similar system is highly preferred.
• Spanish language skills are an advantage.

So, what’s in it for you?

You will have a great opportunity to learn in one of the most successful companies in the world when it comes to innovative products. A great workspace with a very fun and international team. And then some more…

• Every Friday after work drinks.
• Height adjustable tables + fresh fruit daily, to keep you healthy!
• Regular (sport) events.
• Team outings.
• Good music all day long.

What We Offer:

• A flexible work schedule where you will be able to work from home and in a fantastic new office at Houthavens, Amsterdam.
• You are going to work in an international team within a friendly global working atmosphere.
• HARMAN offers a diverse and inclusive work environment that fosters and encourages career development opportunities, professional training and competitive market base compensation plus a 13th month salary, 5% bonus and 28 holidays per year.
• You will also receive a highly valued commuter travel package, a EUR 100,- environment allowance when commuting via public transport or bike. Additionally, we provide an interesting collective health insurance scheme, pension and top-notch employee discounts on world class HARMAN/Samsung products (JBL, HARMAN Kardon, AKG etc.)
• Professional development opportunities through HARMAN University’s business and leadership academies.
• Internal talent management leadership acceleration programs.
• “Be Brilliant” employee recognition and rewards program.
• A unique opportunity to contribute to drive revenue growth and nurture strategic trust-based relationships.
• The chance to work with on complex problems and continues improvement.

And a few reasons you might love it:

At HARMAN we create useful, playful, beautiful things. Our many iconic brands including; JBL, Harman/Kardon and AKG are transforming the car, the workplace and everywhere in between. We work hard, look for brilliance from all our 30,000 employees and in return you can expect a career full of brilliant possibilities. If you want to be part of a business offering industry-first features, innovation, superior sound technology and the guarantee that youll never have a dull day - HARMAN could be the place for you!

Is this the challenge you’ve been looking for? Click to apply now! Don’t forget to add your resume.

We look forward to receiving your application! Send your application with your resume and letter of motivation. We will process the applications as we receive them. For more information about the position you can contact the Recruitment department by email - antra.bakshi@harman.com).

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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.