Customer Care Employee @ midocean - English/Spanish speaking

Customer Care Employee (Fulltime)

(Sales, back office)

Do you want to work in an international organization that brings promotional products to market? Do you get energized by providing optimal support to our various clients? Would you like to work in a dynamic team with a results-oriented mindset? If so, we are confident you will feel right at home here!

What will you do?

As a Customer Care employee, you play a crucial role in the growth and success of our company. Together with your account manager, you are responsible for generating revenue by selling products/services to your B2B customer group in Non-EU countries. Your passion for the collection, experience, and expertise in relationship and promotional gifts and printing techniques will help make every order a success. This includes understanding and anticipating customer needs, addressing their concerns, providing exceptional customer service, and building strong, long-lasting customer relationships.

• Build and maintain relationships with customers via phone, email, and other communication channels such as the webshop and CRM software.
• Process and follow up on quotes and orders, monitor deadlines, and provide solutions if an order is not executed to the customers satisfaction.
• Work closely with your account manager, our customer care teams in Poland, our warehouse, and the sales teams in Hong Kong.
• Receive continuous training to stay up-to-date with trends and developments in the industry.

What We Offer

• An attractive salary based on your knowledge and experience.
• Good secondary employment conditions, including annual bonuses, a pension scheme, 28 vacation days (with the option to purchase additional days), fresh fruit, and access to our own gym.
• An international and open work environment with friendly colleagues.
• Plenty of challenges, variety, and opportunities for both professional and personal growth.

Where You Will Work

At midocean, you will join the leading wholesaler in the European market for promotional products, textiles, and business gifts. More than 10,000 distributors worldwide rely on us to send their personalized gifts to their customers. It’s a place where we continue to innovate and grow together.

At midocean, short lines of communication ensure seamless connections with a diverse network of colleagues. This not only simplifies workflows but also enhances team collaboration. Our informal and flat organizational structure is a gamechanger, creating a dynamic workplace with unique opportunities to learn and grow due to our cultural diversity.

In short: at midocean, we stay curious, have courage, are passionate, and make a difference!

The Team

As a Customer Care Employee at midocean, you will work within a friendly and diverse team of about 23 colleagues. The team consists of other Customer Care Employees, Account Managers, the Team Lead Customer Care, and the Sales Manager to whom you’ll report. .

What We Are Looking For

At midocean, we highly value teamwork, a proactive mindset, problem-solving skills, and a strong sense of responsibility. We appreciate individuals who demonstrate these qualities as they contribute to our collective success and drive our organization forward. To be successful in this role, you should have:

• An MBO+ educational background, preferably in a commercial direction.
• Experience with software such as SAP and MS Office, or a willingness to learn.
• Strong communication skills and the ability to handle a high volume of phone calls and emails.
• Proficiency in both English and Spanish for effective communication with international customers, colleagues, and partners is a must.
• Proficiency in Dutch is a plus.

Interested?

We look forward to hearing from you! For questions about the application process, feel free to contact Chloé Tiggelaar (HR) at +31 (0) 342 426 909 or via hr@midocean.com. If you have questions about the position itself, contact Astrid Lans – van Koldenhoven (Sales Office Manager) at +31 (0) 342 426 858 or via lansa@midocean.com.

Application Process

Submit your application via Nationale Vacaturebank or directly by email to hr@midocean.com. We understand the importance of a streamlined and quick application process. Therefore, we strive to respond within one business week. After that, we will schedule two interviews, including an assessment, to determine if we can offer what you are looking for!

Will we see you soon for a cup of coffee?