Supervisor/Team leader Freight Forwarding

Key Responsibilities:

• Oversee and ensure that all tasks related to the Import Sea & Export and Forwarding Departments are completed correctly and on time.
• Serve Jónar Transport hfs customers by providing excellent service and forwarding sales leads to the sales department.
• Build and maintain strong relationships with new and existing customers, including contracting, bidding, and identifying sales opportunities.
• Promote and sell additional services offered by Jónar Transport hf and its parent company.
• Maintain clear and professional communication with internal and external customers.
• Fully understand Jónar Transport hfs contracts and special offers, making operational decisions accordingly to benefit customers.
• Provide customers with accurate and timely information to support their needs.
• Accurately enter transport order details, Bills of Lading (BL), invoices, and other documentation into the transport system.
• Handle BL registration, booking arrival notices, manifests, and routing orders promptly.
• Oversee and control departmental costs, including shipping charges and supplier costs.
• Ensure customer-specific agreements are properly registered in the CRM and transport system.
• Identify operational improvement opportunities and propose optimization strategies.
• Maintain effective communication with other departments within Jónar Transport, Samskip, and subsidiaries.
• Ensure timely issuance of invoices and cost entry within the department.
• Liaise with customs, ocean and road carriers, ports, terminals, agents, and other relevant stakeholders.
• Adhere to established procedures and company policies.
• Maintain a neat and professional work environment, including appropriate dress code.
• Uphold GDP (Good Distribution Practice) pharmaceutical standards when applicable.
• Provide departmental coverage in cases of absence and undertake necessary additional tasks.
• Ensure that employees receive necessary training and encouragement for professional performance.
• Contribute to department development, making suggestions for improved services and workflows.
• Implement work processes and new computer systems, participating in related projects.
• Assist in annual goal setting, planning, and company quality initiatives.
• Conduct data analysis and reporting from transport systems.

Qualifications & Skills:

• Education: University degree and/or relevant job experience in logistics, transportation, or a related field.
• Competency:
  • Strong professional communication skills with partners, suppliers, clients, and colleagues.
  • Ability to diligently follow up on transport and projects, including supervision and reporting.
• Technical Skills:
  • Strong knowledge of transportation systems or the ability to learn quickly.
  • Excellent analytical skills for data interpretation from IT systems.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint) and other relevant systems.
• Industry Experience:
  • Experience in the transport/logistics industry.
  • Knowledge of import/export operations.
• Language Skills:
  • Required: Excellent oral and written English proficiency.
  • Preferred: Dutch, French, Icelandic, and/or German.

Personal Attributes:

• Ability to work independently, take initiative, and manage multiple tasks effectively.
• Positive attitude and strong problem-solving skills.
• Ability to work under pressure in a fast-paced environment.
• Strong emotional intelligence, fostering collaboration and maintaining positive relationships.
• Clear and structured communication skills.
• Knowledge of Dangerous Goods (IMO/ADR) and INCOTERMS 2020 is required.