Internship - Learning & People Development

Summary

Five-star Hyatt Regency Amsterdam, brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.

Are you ready?

Because we are looking for an enthusiastic Front Office Host!

Your MINDSET:

• A team player with a good portion of personality;
• Enthusiasm and a hands-on mentality;
• A personal concierge for our guests who makes sure to recommend only the best of the best;
• The to-go-to person who makes the guests’ stay a personalized and memorable one;

What does the ROLE entail?

• Going out of your way to give the best arrival and departure experience to our guests;
• Performing Check-In and Check-Out, answering guest queries and comfortably explaining all we have to offer, while upselling and recommending our many services as much as possible;
• Being a true “host”, which means being the luggage porter, the concierge, receptionist: all things to everyone, day or night.

What’s in it for YOU?

General Perks:

• An entry to the Hyatt Family, a place where we care for people so they can be their best;
• 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets;

• A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;

• Travel Allowance, starting from a 5 kilometers travel distance from the hotel.
• Uniform provided and laundry is taken care of in house.
• 25 Vacation days

Wellbeing:

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

• To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatts wellbeing assessment tool "Hyatt Well-Check"
• Social Activities; Team building outings, Sports/wellbeing activities
• Hotel gym access

Development:

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”

• International working experience with future international transfer happily facilitated.
• Personal development plan, in order to reach your full potential.

• A wide range of development tools through the Hyatt Learning platform for all colleagues; from e-learning to classroom sessions, Hyatt provides different solutions, depending on how you learn best (example: Excel courses, Leadership series etc.).

Diversity:

“Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all”

• An International team of over 15 different nationalities
• Focus on Diversity, Equity and Inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshops and classroom trainings

Qualifications

Your EXPERIENCE:

• Minimum 1 years’ experience working in a Front Office department, ideally within a luxury hotel;
• A relevant degree in Hospitality or Tourism, or equivalent experience;
• Familiar with Opera and/or other relevant systems is highly preferred;
• A valid driver’s license and not afraid to use it, for both driving and parking guests’ automatic and manual vehicles in our hotel garage;
• Great language and communication skills in English and preferably in Dutch;
• You do not hold back from all front office related administrative tasks, projects and responsibilities.
• You are legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).

Are WE what YOU are looking for?

If the answer is YES, then please apply with your CV and all the reasons why WE are what YOU are looking for!