Field Service Engineer, Data Center Operations

Summary

Posted: May 28, 2024

Weekly Hours: 38.25

Role Number:200549708

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could accomplish. Do you wish to be challenged to think creatively? The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The Data Center Operations group is looking for a Remote Field Service Engineer . The successful candidate will be responsible for deploying and maintaining servers and supporting fixtures and infrastructure in remote data centres located within Amsterdam and other European sites. In this role you will focus on developing and sustaining solutions through communication and coordination with Apple Data Center teams, Business Groups and 3rd Party Colocation Providers to help deliver a solid infrastructure and services to meet global business objectives. We seek a self starter, visionary team player with strong infrastructure cabling capabilities to drive standards as well as innovative methodologies to achieve these objectives.

Description

In this role you will help execute regional co-location projects in the deployment and maintenance of compute servers in remote data centers including cabling infrastructure and DCIM elements. You will provide DC incident management and change control to prevent and/or manage failure scenarios leading to the recovery of services with improvement plans to mitigate future occurrence. A proven track record in remote vendor management for infrastructure expansion, enforce compliance with technical specifications and quality standards is also needed. Core Competencies include: • Must be capable of independent problem solving and self-motivated. • Possesses a global perspective with the ability to understand and work effectively in a culturally diverse organisation. • The proven ability to manage key stakeholder interests while at the same time managing conflicting priorities and business interests. • Strong communicator at all levels with excellent oral and written skills to a variety of audiences. • Must be capable of independent problem solving and self-motivated. • Possesses a global perspective with the ability to understand and work effectively in a culturally diverse organization. • Ability to organize and work effectively with other project teams and departments participating in DC related projects. Other responsibilities include: Lead material movements with Engineers, Project Managers and/or Customer Business teams on executing movements within required delivery timelines. Ensure required actions are executed in Apple systems to facilitate job function Identify issues and perform Root Cause Analysis to prevent future operational impact

Key Qualifications

• Expertise with data centre operational tasks, including rack sizing, construction, equipment installation and decommissioning. Willing to do hands-on activities.
• Hands-on experience with various copper and fibre cabling structures, cable infrastructure design and labeling methodology.
• Expertise with break-fix and incident management.
• Experience with DCIM (Data Centre Infrastructure Management) tools. Hands-on operations in securing and monitoring equipment with enterprise level management tools.
• Experience of increasing responsibilities within a global, multi- cultural, multi-location organization.
Certification in data Center operations or data centre related certification. e.g. CDOM, CDFOM, CDCE, CDCS.

Education & Experience

Bachelor Degree or equivalent experience

Additional Requirements

• Prior experience in DC operations, supply chain, DC Construction would be beneficial .